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Support services

SAP SYSTEMS SUPPORT AND DEVELOPMENT

We implement a full cycle of SAP Enterprise Systems for customers, as well as contribute to the development of the company's IT landscape
  • The Benoy SAP Systems Support and Development Centre employs SAP-certified consultants

SAP SYSTEMS SUPPORT BASED ON BUSINESS NEEDS

  • Once the SAP solutions are implemented, work with the system continues and aims to maintain and develop the SAP Systems technical and functional performance

OUR SAP SYSTEMS SUPPORT AND DEVELOPMENT CENTRE WILL HELP

  • Ensure continuous, reliable operation of the system, rapid recovery in case of any force majeure events.
  • Timely update software.
  • Decide on the strategy of further automation and ensure good quality implementation of the future project. 
  • Create a competence centre and technical support service at the company.
  • Prepare documents required by international companies in accordance with customer requirements. 
  • Train SAP software users and organise technical support of the infrastructure. 

SAP SYSTEMS SUPPORT AND DEVELOPMENT LEVELS

  • We provide services for the customer SAP solutions support and development in accordance with the recommended SAP customer processing procedure
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1st line

Receiving customer requests, adding the necessary information, checking and changing the priority, determining the request’s component, translating into English, if necessary, finding solutions in knowledge bases, providing standard solutions.

2nd line

Finding software faults, checking settings, analysing dump files, tracing files, debugging, reproducing bugs, checking solutions, providing a workaround.

3rd line

Identifying errors, providing software fixes, patches, workarounds, creating and modifying existing SAP Notes.

SAP-systems support is provided based on individual requests
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SERVICES PROVIDED BY THE SAP SYSTEMS SUPPORT AND DEVELOPMENT CENTRE

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SAP systems support and development

We provide licensed support services that comply with the SAP Enterprise Support and Standard Support. The quality of services provided is in line with the ITSM ideology and is certified by the SAP Partner Centre of Expertise (PCoE).

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SAP systems update

Depending on the situation, it is possible to choose the update mode that meets the requirements best. It will allow you to accurately plan the update process according to parameters such as the availability of free system resources or minimisation of production system downtime, which must operate 24/7. An important point is the ability to migrate to other databases during the update.

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SAP systems audit

SAP systems audit for independent assessment of its compliance with the requirements baseline at any stage of its life cycle.

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Sales of licenses and SAP software support

We provide licensed support services that comply with the SAP Enterprise Support and Standard Support. The quality of services provided is in line with the ITSM ideology and is certified by the SAP Partner Centre of Expertise (PCoE).

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SAP systems hosting

The full range of works and services required to ensure the proper function of SAP-based information systems. Service packages are selected individually for each Customer depending on requests, the level of SAP applications criticality, customised business processes, etc.

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SAP SOLUTION SUPPORT AND DEVELOPMENT

SAP SUCCESS FACTORS

An end-to-end talent management solution: from recruiting to achieving the company’s goals.

SAP INTEGRATED BUSINESS PLANNING

Integrated business supply chain planning in real time: from sales to inventory.

SAP S/4HANA


An intelligent ERP system that allows companies to provide high-quality customer service through rapid adaptation to changing markets.

SAP BUSINESS PLANNING AND CONSOLIDATION

Automation of forecasting, planning and consolidation processes, from budgeting to management reports of the enterprise.

Principles of Benoy SAP systems support and development

Focus on business


Flexible terms and conditions of service contracts are focused on the needs of business at any stage of development. Our goal is: To ensure continuous, reliable operation of the customer’s system, rapid recovery in case of any force majeure events and timely software update.

The single entry point


The single online service for all technical issues is support service. You keep track of who is working over your task and at what stage it is. 

Transparent scenario of requests implementation


Once the consultants perform the evaluation and the customer approves the service package, i.e. the necessary resources to solve the problem, the experts start working over your request and complete it within the time frames agreed with the customer.

World best practices

Services are provided in accordance with the SAP vendor-recommended three-level customer support structure within the SAP Enterprise Support Programme.

CONFIRMATION OF BENOY EXPERTISE

OTHER SERVICES FOR YOUR BUSINESS

Benoy’s project management office has developed an optimal number of strategies for implementing SAP solutions that include specific tasks, as well as ins and outs of the customer’s business.

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We recommend to start training key users, involving them as much as possible in the project at its early stages. Users who have already experienced the benefits and immersed themselves in the solution will be able to become ambassadors of change in their company.

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Analysis of business, its processes and project’s key performance indicators allows us to correctly structure the project in terms of its objectives, build up the company’s expectations and avoid costly requests for changes.

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